Can’t connect

[DonnaTA]

Good morning our internet cannot connect, my bill is due today but my direct debit goes out on the 12th every month, test says all is fine x

[GD1]

@DonnaTA   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

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@DonnaTA wrote:

my bill is due today but my direct debit goes out on the 12th every month,

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@DonnaTA 

If your payment date is the 12th funds shouldn't leave your account before then but the payment may be 'requested' from your bank in advance.