Can’t connect

[Sarah1908]

Every night this week, my WiFi has become unusable. I have used the MySky app to check the service in my area, my broadband and my WiFi and all are coming back as fine and in order. However none of my devices are connecting and it's becoming a frustration now - I am paying for a broadband service that is not working. One or two nights I could understand for maintenance purposes but a whole week? 

[Chrisee]

@Sarah1908 depending on thecsize of the job maintenance and upgradecwork can take a number of nights. It is rare for. Openreach to tell their customers the ISPs about local work unless it is going to affect a large number of lines so it is exception not the rule that the service checker can tell you anything useful.

If your service is running normally from say 7am to near midnight it is probably maintenance as faults rarely work to a schedule.