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Discussion topic: Can’t connect to one device

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This message was authored by: Darcyvic

Message posted on ‎21 Jan 2025 09:26 AM

Can’t connect to one device

One of my devices is saying unable to connect but there isn't a fault with device as it connects to any other network and the WiFi works on my other devices

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎21 Jan 2025 09:27 AM

Re: Can’t connect to one device

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@Darcyvic 

 

Do you have a white or a black Sky Hub?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Darcyvic

Message posted on ‎21 Jan 2025 12:48 PM

Re: Can’t connect to one device

It is white 

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Message posted on ‎21 Jan 2025 12:58 PM

Re: Can’t connect to one device

Posted by a Superuser, not a Sky employee. Find out more

@Darcyvic 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.


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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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