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Discussion topic: Broadband issues

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This message was authored by Amy200 This message was authored by: Amy200

Broadband issues

My broadband is slow can you request engineer please

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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Amy200 

This is a customer helps customer forum so you are not talking to Sky.

 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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