Can’t connect my PlayStation portal with Wi-Fi.

[Jackie132]

When we were using it first it was fine  but the  Wi-Fi was staying on 2 bars, even though the Wi-Fi was good.We had issues with our phone line and Wi-Fi and called out the Sky engineer. He fixed it and someone came out to check and fix our broadband connection.All seemed well.

However my son's PS portal which had connected the previous day will not connect at all, only if he uses the hot spot on his phone which is obviously not sensible.

We had followed instructions previously to disconnect the router and reconnect which we did.

Having spoken to a S ky technician he sent us a new router.

unfortunately this has not helped  .Sony have said that there is nothing wrong with the portal because he can connect with his hot spot on his phone.

 The portal says This network requires an additional validation step that uses a web browser.Connect to a different network.

The other message that shows is The public network your trying to connect may require authentication using a web browser.Scan the QR code to begin the authentication process.If you can't scan the QR code select howto authenticate to see what steps to take. If authentication isn't required you might need to go back and adjust the settings in set up manually.

Can anybody help?Please.?

6

[Michael197]

Same issue here. The Portal was connecting to Sky WiFi until I split the wifi signal into 2.4GHz and 5Ghz to try and improve the streaming as it was very poor quality and almost unusable. 

Now it won't connect to either the 2.4GHz or 5GHz channel. Bit silly really as Sony says split the signal and connect to 5GHz for best connection but that now seems incompatibile with Sky's router. 

Trying to reset everything again now but not got much hope. Might have to synchronise the channels again or try and another router.