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Discussion topic: Can't connect SKY Q to hub

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This message was authored by: AndyRek

Can't connect SKY Q to hub

My new broadband router will not connect to SKY Q box. Have followed all the instructions over & over again but nothing. All the other devices have connected fine. Not one issue connecting with my previous supplier.  Message on screen says may need a booster !! But that wasn't the case with previous supplier !

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This message was authored by: Chrisee

Re: Can't connect SKY Q to hub

Posted by a Superuser, not a Sky employee. Find out more

@AndyRek what is the colour of your new Sky hub and is the Q box concerned a Q mini or a main Q box?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: AndyRek

Re: Can't connect SKY Q to hub

It's a white hub and trying to connect to the main Q box. It's typical of SKY  , big up a product and fail to deliver  !!

This message was authored by: Chrisee

Re: Can't connect SKY Q to hub

Posted by a Superuser, not a Sky employee. Find out more

@AndyRek while the recommendedcway to network Q boxes is using wps with the white hubs use thecsystem for non Sky routerscwhich is simply to find the SSIDand type in the  WiFi password which can be more reliable. However that might still notvwork and you will need Sky's assisstance.

 

The reason for the change is the white Sky hubs do not support the now elderly Sky Q mesh networking.  So if for example the main Sky Q box is too far from the hub it now wont connect unlike before when it could connect via a Q mini. Sky should sort this for you so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Mr+Flibbles+86

Re: Can't connect SKY Q to hub

Thanks for escalating this. We’ve sent an invite to chat.

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