Cable snipped

[Leesmart2]

I have had electricians around and they've clipped a cable and now I've lost my connection to the router can you please help in reconnection asap?

thank you 

[Anonymous]

@Leesmart2 You need to ring Sky to sort this out. We are customers like you on here. Dial 150 from a Sky Mobile or Sky Talk phone.

Or use the Contact Us option in the forum footer.

[JimM1]

@Leesmart2 Why did you not have the Electrician's take care off it when they where there or whatever they have done, you do not want a bill off a couple hundred £'s for sky to organise an OR Engineer to come fix!

[TimmyBGood]

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@JimM1 wrote:

@Leesmart2 Why did you not have the Electrician's take care off it when they where there

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Sparkies typically don't understand copper telecoms wiring and are entirely unequipped to fusion-splice optical fibre...

[TimmyBGood]

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@Leesmart2 wrote:

can you please help in reconnection asap?

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For a fault logged with an ISP on a Monday the target time for resolution would be by the end of the working day on Wednesday.