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Discussion topic: Cable is not fit on the power socket

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Avatar for Anisha5
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This message was authored by: Anisha5

Message posted on ‎26 Aug 2026 11:46 AM

Cable is not fit on the power socket

my Wi-Fi is already activated, but I can't connect the Wi-Fi just because of my cable is not fitted the cable colour is purple one

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎26 Aug 2026 11:52 AM

Re: Cable is not fit on the power socket

Posted by a Superuser, not a Sky employee. Find out more

@Anisha5 hopefully you are. Not trying to connect that cable to a power socket which of course requires a mains lead and probably a power supply. If you are missing a power supply for the ONT which quite frequently goes missing call Sky so they can arrange for a new one to be provided. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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