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Discussion topic: CONFUSED AT CONFLICTING DATA

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This message was authored by: STEPHANIEPAGE

CONFUSED AT CONFLICTING DATA

Some weeks ago my broadband went down, but was rectified after some time by engineers without having to enter my home. Yesterday my broadband went down again, to which Sky (Online) acknowledged an issue and requested me to book an engineer but this time to come to my home. Before doing that, I persevered for a few more hours and my internet came back on, but the laptop states there is a good connection and good wifi but its never been so slow before and things are not loading properly when I use the internet/wifi. I can see others are also complaining about similar issues. The problem is, there was a problem! And still is - so why is Sky not showing that? I dont expect Sky to be perfect, and usually the internet is very good and at speeds i never complain at, but this is quite ridiculous of current. I hope that whatever the issue/s are that this is resolved ASAP as being disabled it is quite debilitating when I need to use the wifi and cant! or I can but so slowly I end up having to wait, or reload things again, or lose data entirely. Many Thanks. (Crystal Palace Park Area)

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This message was authored by: Chrisee

Re: CONFUSED AT CONFLICTING DATA

Posted by a Superuser, not a Sky employee. Find out more

@STEPHANIEPAGE deoending on the type of connection you have a line fault can cause a slow down. It sounds like when you ran the checker while the line was down there was an indication of an issue withing your home hence wanting to send an engineer. Thst the hub subsequetally reconnected is not that unusual as many faults are intermittent. You should ring Sky and discuss the issue and hopefully they can get Openreach to come out and check the line.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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