Buffering

[Jp811]

Had new broadband to reach parts of house that WiFi done reach it's still don't reach , but my tv is buffering and videos on my phone , 

[-Heather-]

Hi @Jp811, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141