Broken router

[KatiePenny]

Good morning. 

During the night, a glass was knocked over and some of the contents landed on the router. Though it has been drying for over several hours, it will no longer power on when reconnected with the power adapter. 

[Chrisee]

@KatiePenny you need to talk directly to Sky to getvthe unit replaced so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Tom-W19]

Hi @KatiePenny 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you KatiePenny . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks