09 Jun 2022 06:39 PM
Our external phone line has broken and BT have said it is our service providers responsibility, how do we get this fix as we are without a phone and internet
09 Jun 2022 06:41 PM - last edited: 09 Jun 2022 06:43 PM
Posted by a Superuser, not a Sky employee. Find out more
If you are in the uk you will need to contact sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to report it.
PS if unable to phone sky we can escalate
09 Jun 2022 06:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHow is it broken? Do you mean cut/snapped and if so are the wires likely to be a danger? Have you got another means to report this to Sky?
09 Jun 2022 06:49 PM
BT have made it 'safe' but not repaired it, they said sky needs to do it. Am on hold to sky now
09 Jun 2022 10:41 PM
Good luck getting this fixed. We've had no phone line and intermittent broadband for a month and still waiting for it to be fixed. Sky service has been dreadful in terms of updates and an ETA for rectifying things.
I notice that tonight the status says there's no problem. The phone line disagrees.
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