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Discussion topic: Broken outreach plug,runs the booster box for the internet

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Avatar for Lisa-34
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This message was authored by: Lisa-34

Message posted on ‎01 Feb 2024 01:13 PM

Broken outreach plug,runs the booster box for the internet

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 how do I get a new plug,I moved the sofa to mop the floor and don't realise one of the grandchildren had knocked the wire,so when I pulled the sofa our it's snapped the wire,thankyou 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Feb 2024 01:43 PM - last edited: ‎01 Feb 2024 01:48 PM

Re: Broken outreach plug,runs the booster box for the internet

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@Lisa-34 

 

It would be helpful to us if you posted a picture of the device which that plug used to power.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: jamesn123

Message posted on ‎01 Feb 2024 01:51 PM

Re: Broken outreach plug,runs the booster box for the internet

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-34 

I am guessing thats the power lead for your Openreach ONT. If so there is no replacements that can be ordered you will need an engineer to come out and replace it. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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