Broken master socket 5c

[Kathryn37]

Something fell on my socket and has cracked it exposing the electrical wires. Will sky replace this? 

[Highlinder]

@Kathryn37 Is this broken master socket causing your internet to disconnect or is it completly broken and you have no dial tone on the line?

[JimM1]

@Kathryn37 You will find this way quicker way to do it and replace it yourself!

Amazon.co.uk : 5c master socket

[Kathryn37]

Everything is still working but dust will get into the box if I don't replace it. 

[JimM1]

@Kathryn37 As long as it is the front plate assembly they are just very easy to replace you will see from the pictures, removing is just below the centre  about 1" from the bottom squeeze both sides and pull off, replace by just pushing back into place with the new one!

[Kathryn37]

It's the back plate that's broken with all the wires showing. 

[JimM1]

@Kathryn37 Would be this part and there are only two wires used and are also very easily changed with a simple connection method.

5c Master socket back plate connections are on the back for the two wires that are used!

Below back of the 5c Master socket two connection point top rhs push / lift cable entry marked A and B..

5c back plate rear connection

[Kathryn37]

Thank you very much.