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Discussion topic: Broken green ended cable

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This message was authored by: Owen981

Message posted on ‎04 Sep 2026 05:59 PM

Broken green ended cable

Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi 

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Avatar for Me134
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This message was authored by: Me134

Message posted on ‎04 Sep 2026 06:35 PM

Re: Broken green ended cable

Posted by a Superuser, not a Sky employee. Find out more
@Owen981 wrote:

Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi 

We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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This message was authored by: GD1

Message posted on ‎04 Sep 2026 07:11 PM

Re: Broken green ended cable

Posted by a Superuser, not a Sky employee. Find out more
@Owen981 wrote:

Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi 

And maybe get the dog checked as Glass Fibres won't be good for them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎04 Sep 2026 08:57 PM

Re: Broken green ended cable

Posted by a Superuser, not a Sky employee. Find out more

@Owen981 

 

As @GD1 indicates, the 'green end' indicates that's the fibre-optic pigtail going to the ONT.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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