Discussion topic: Broken ONT
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Message posted on 16 Jun 2026 08:24 PM
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Broken ONT
My ONT box has a red light on the Los (loss of signal)
I have looked into it and it says I need a technician but all I manage is to speak to bots who have never heard of ONT.
Only had sky one week so a very poor start
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Message posted on 16 Jun 2026 09:34 PM
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Re: Broken ONT
As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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