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Discussion topic: Broken ONT

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This message was authored by: Sally170

Broken ONT

My ONT box has a red light on the Los (loss of signal)

I have looked into it and it says I need a technician but all I manage is to speak to bots who have never heard of ONT.

Only had sky one week so a very poor start

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This message was authored by: caesarome

Re: Broken ONT

Posted by a Superuser, not a Sky employee. Find out more

@Sally170 

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...


If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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