Broadbank and Skytalk

[Ann133]

I have no Broadband or Sky Talk - I understand there is an issue in my area but can you let me know when this will be restored!!!??

[GD1]

@Ann133  Your post has been moved from the email board as that is not an email route to Sky but is for Sky/Yahoo email account related queries.

I'm afraid no one can or will contact you in response to a community post from an unlinked community id, no one at Sky would know who you are.

Also no one would be able to tell you when the fault will be fixed.

[Daniel0210]

@Ann133 
The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.