Broadband

[Tatjana11]

I am writing to report a persistent issue with my broadband connection over the past two months, which has significantly worsened in the last two weeks.

Currently, the connection drops between two to four times per day, causing considerable disruption. This level of instability is affecting normal daily use and is becoming increasingly difficult to manage.

I would appreciate it if you could investigate this matter as soon as possible and advise on the cause of the problem. Please also let me know what steps will be taken to resolve it.

Thank you for your attention to this issue. I look forward to your prompt response.

[daveNOS]

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@Tatjana11 wrote:

I am writing to report a persistent issue with my broadband connection over the past two months, which has significantly worsened in the last two weeks.

Currently, the connection drops between two to four times per day, causing considerable disruption. This level of instability is affecting normal daily use and is becoming increasingly difficult to manage.

I would appreciate it if you could investigate this matter as soon as possible and advise on the cause of the problem. Please also let me know what steps will be taken to resolve it.

Thank you for your attention to this issue. I look forward to your prompt response.

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@Tatjana11 You are not contacting customer support here, the community is mainly a customer to customer upport platform and as such no-one here can investigat the cause of this issue.

You need to call Sky  to report the issue.