Broadband

[Gavin92]

In settings > network settings > status I can see that my connection to to internet keeps changing from a tick to a x. All the devices in the house are dropping in and out and taking ages to load even the most basic website. 

How do I fix this issue?

[JimM1]

@Gavin92 Would have a start with this and see what it say's!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

or this.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).