Broadband

[Jman708]

My internet is trash !!! I've even singed up for a booster box and it's done nothing in fact it's worse 

[Highlinder]

@Jman708  Can you give us a little more information please. Is it the speed that is not good or is it dropping out?

[Jman708]

It's saying it's connected trough the devices and showing the icon, very slow to even load Google to a point where we just put the phones onto 4g 

[Highlinder]

@Jman708 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Jman708]

I've done a broadband test and it's coming back as ok, is there anything you's can check behind the scenes ?

[Highlinder]

@Jman708  I don't work work for Sky. Just a customer like yourself that gives up some free time on this forum to help others. If you are having trouble with the signal around your property then might be a good idea to give Sky a call and the will be able to send you a booster as you said you had broadband boost.

So running the broadband test flagged no issues and you are within your minimum speed?

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[jamesn123]

@Jman708 

Can you post your router stats for us?

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...