Broadband

[Redangel68]

Keeps going on and off

[jamesn123]

@Redangel68 

Are any lights changing on your hub? Have you ran the line test in the My Sky app?

[Redangel68]

Lights went off

Then red, green,red etc

Has done this a few times today.

Took ages be white again.

turned it all off and on again.

Still did it again.

Have an autistic son, home from school now and he gets very upset when we loose Internet.

[Nimbob]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.