Broadband working but TV not working

[SAR_SKY82]

WiFi and all devices connected to WiFi are working but the SKY TV isn't connecting to WiFi. I can watch TV but other online TV services are not working. I've used the WPS button but still not connecting. 

[Tom-W19]

Hi @SAR_SKY82 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147