Broadband wifi

[SusanErskine]

I have been having problems with everything connected to wifi it is so slow I have to use my 4G on phone to make it quicker as I have been trying to do online banking at home and it takes for ever to go through and the hub I jad before which was black I had no trouble I also like playing on line games and I can't get on to any of them and it's frustrating im paying for a wifi that doesn't really work my contract is coming to an end it it is not resolved I will me closing my account and finding a new on.. now I've been with sky in total 26 years and always had things sorted I'd rather stay with sky but if I can't get what I need then things need to change many thanks

[Daniel0210]

@SusanErskine 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

As we are customers like you, threatening to leave has no relevance on here.

If the Wi-Fi has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start