Broadband/wifi keeps dropping

[Lynnemckwn]

Good afternoon

I have ran the checks against my broadbanf/wifi via your online options and you have confirmed all looks ok, however i think i still have a problem

1) phone connection to the wifi is really slow, buffering a lot

2) my internet drops and connects multiple time hourly

Please advise.

Thanks

[Highlinder]

@Lynnemckwn  black or white router from Sky?

[Lynnemckwn]

Hi,

Its a black router.

thanks

[wasafz]

i have the same issue! so annoying when trying to work from home. Hope you get a fix

[Highlinder]

@Lynnemckwn Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

@wasafz  black or white router from Sky?

[wasafz]

black router

[Highlinder]

@wasafz  follow the directions I linked to @Lynnemckwn  please.

[Lynnemckwn]

 

[Lynnemckwn]

Hi,

I have a technician coming out on Tuesday, seems to be an issue with the wiring.

Thank you

[Highlinder]

@Lynnemckwn  Do let us know how this goes so that it might helps others.