Broadband very slow

[Jaguarbeaujolais]

Broadband keeps dropping out and has been very slow for the past week

[jamesn123]

Hi @Jaguarbeaujolais 

Have you tried running the line test in the My Sky app?

[Jaguarbeaujolais]

Hi

Yes I have run all the tests and there is a problem and it's been ongoing for a week

I have actioned every suggestion but still the same.

Thank you for your help.

[jamesn123]

@Jaguarbeaujolais 

Do any lights change on your hub when the connection drops?

Which Sky hub do you have

[JimM1]

@Jaguarbeaujolais Have you called sky and got them to run the test at that end!