Broadband still not active

[Kate591]

So my broadband was supposed to go live in Nov, I'm still waiting! 
I requested on live chat to cancel the service as they had broke the contract by not providing the service I signed up to

I was told I can't do it over live chat, started a live chat today to be told it's been cancelled so I've asked for something in writing to say I won't get any early termination charges when the fault is with them

Any advice will be appreciated 😀

[caesarome]

Did you keep a copy of this live chat to show that you have been told it has been cancelled.

I'm not sure if early termination charges would apply if they have not be billing you which they shouldn't be seeing as it had never been activated.