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Discussion topic: Broadband speed

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This message was authored by: IW7

Broadband speed

I am trying to update Photoshop, but my broadband can't cope.  I even get messages from PS telling me the process is taking longer than usual.  I tested the speeds and got 9.30 Mbps download and 4.72 Mbps upload.  I also checked through Sky and they tell me everything is ok and the speed is 22.9 Mbps.   I've tried working my way through the Sky help menus, but got nowhere.  Does anybody have any suggestions as to how this situation might be resolved?

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This message was authored by: jamesn123

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

Hi @IW7 

What package do you currently have with Sky and what was the speed Sky quoted you when you took it out?

A 22mbps connection speed sounds like a pretty long fibre to the cabinet line 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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