Broadband speed

[Olivia52]

the broadband speed is very slow, around 8, however the app says 70. Please can you look into this as it's not acceptable 

[Greenfingers001]

Hi there @Olivia52 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Olivia52 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Olivia52]

Hi, we still need to resolve. Can you explain how I can contact the relevant person please?