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Discussion topic: Broadband speed

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Avatar for DaveA88
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This message was authored by: DaveA88

Message posted on ‎26 Apr 2026 11:32 AM

Broadband speed

Hi, my broadband doesn't seem to load the gaming hub on my new Samsung TV sufficiently
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎27 Apr 2026 08:57 AM

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaveA88 

Is there any error messages? Have you tried disabling Sky Shield? https://www.sky.com/help/articles/sky-broadband-shield-start 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: DaveA88

Message posted on ‎27 Apr 2026 11:39 AM

Re: Broadband speed

No error message, just really jumpy graphics and sound,

How do I disable sky shield?

Thanks

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This message was authored by: Chrisee

Message posted on ‎27 Apr 2026 11:44 AM

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@DaveA88 open the link in @jamesn123 reply.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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