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Discussion topic: Broadband speed

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This message was authored by CarKuen This message was authored by: CarKuen

Broadband speed

My broadband speed is drop to DL 6Mb/s , UL 3Mb/s

 

It is below the Minimum Guaranteed Speed...

 

 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@CarKuen depends on how you are measuring speeds as the guarantee is to the hub notvto your devices. However the process is to run the connection test in the My Sky app or website thst will check the speed to the hub and if that is below the guarantee the app will offer to book an engineer to check the line if it doesnt or the system thinks there is a fault in your home it will suggest you call Sky. It can also show your speed history and test the connection to your devices.

 

Calling Sky is free by dialing 150 on your Sky Talk or Sky Mobile line or charged at normal rate by calling Sky's 03 numbers.

 

 

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@CarKuen 

May you please post your router stats, this can be done following the information in this link

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
CarKuen
Topic Author
This message was authored by CarKuen This message was authored by: CarKuen

Re: Broadband speed

Screenshot_20221110-075348_Edge.jpg

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@CarKuen 

You have an obvious line fault, I would call Sky to report it or we can escalate your post here on the forum if you prefer

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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