Broadband speed

[AndyE1983]

My download speed is around 700kbps and it's been like this for months.

Last time we called we were told that the underground cables might be damaged (Openreach), however I suspect it's more of a technical issue.

We can't go on like this. We need the Internet for work and study.

Could somebody please help me resolve this problem.

Thanks 

[cookiemonsteruk]

@AndyE1983 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And enter you full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[AndyE1983]

Thanks for your reply.

[cookiemonsteruk]

@AndyE1983 

Unfortunately bt wholesale show only 15Mbps copper to the exchange adsl with no superfast fttc

There is no guarantee for adsl apart the ofcom universal service obligation of 10Mbps

Give sky another call and request that they send out an engineer to bring your line up to spec

[cookiemonsteruk]

@AndyE1983 

Also what speeds are you getting on 4g/5g in your area. Vodafone, EE and three do 4/5g home broadband subscriptions

[Redfordo]

Hi , would there be any reason for my WiFi to be incredibly slow also.

I'm getting 100kbps upload which is doing my head in.

Constantly dropping etc. Can't even go 5  minutes without it crashing

[Chrisee]

@Redfordo as advised above post your hub's connection stats see Find your Sky Broadband router statistics

[Redfordo]

Hi,

That post you linked doesn't show me how to get the statistics because it said click maintenance then statistics and I don't have that

[TimmyBGood]

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@cookiemonsteruk wrote:

@AndyE1983 

There is no guarantee for adsl apart the ofcom universal service obligation of 10Mbps

Give sky another call and request that they send out an engineer to bring your line up to spec

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Sky aren't the USO provider, though: that's BT.

[Redfordo]

On the phone with them now

[TimmyBGood]

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@Redfordo wrote:

I'm getting 100kbps upload which is doing my head in.

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Outbound speed on ADSL is inherently extremely limited even on a perfect line.  1.4Mbs is the best possible (on 24Mbs inbound): if you could get 15Mbs arriving at your address then you'd hope for around 700Kbs upload.

[cookiemonsteruk]

@TimmyBGood 

Thats only to contact sky to bring the line up to USO specs. I haven't linked in the actual ofcom uso as that just specifies excess costs over the £3500'ish 

[Chrisee]

@Redfordo yes you do the link is at the right at the bottom of the maintenance landing page if you scroll down.

[JPR007]

@Redfordo You will struggle even more to get a suitable speed if using WiFi I'm not surprised you're getting such a low upload speed.