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This discussion topic has been answered Discussion topic: Broadband speed slow

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Message posted on ‎02 Apr 2026 05:53 PM

Broadband speed slow

Hi my broadband speed is slower than guaranteed and it says I'm eligible for the money back, this has been like this for a while. Can you tell me what my options are? 

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Message posted on ‎02 Apr 2026 07:46 PM

Re: Broadband speed slow

Posted by a Superuser, not a Sky employee. Find out more
@lucyw123 wrote:

Can you tell me what my options are? 

@lucyw123 

All is explained here with contacts options at the bottom of the page:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎02 Apr 2026 07:46 PM

Re: Broadband speed slow

Posted by a Superuser, not a Sky employee. Find out more
@lucyw123 wrote:

Can you tell me what my options are? 

@lucyw123 

All is explained here with contacts options at the bottom of the page:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

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This message was authored by: lucyw123

Message posted on ‎02 Apr 2026 08:29 PM

Re: Broadband speed slow

So how do I change my contract with no upfront fees and what offers are available? I don't want to pay anymore than currently 

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Message posted on ‎02 Apr 2026 10:24 PM

Re: Broadband speed slow

Posted by a Superuser, not a Sky employee. Find out more

@lucyw123 

As stated above, you need to get in touchw ith Sky support to speak to them about this.

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Message posted on ‎10 May 2026 08:08 PM

Re: Broadband speed slow

I need my broadband looked at 

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