Broadband speed slow

[Boolee]

My speed has been really slow since the 12th of September and getting steadily worse. Tonight I couldn't even download a pdf. !  The speed to the router this evening was just 5Mb at one point. How do I escalate this? Just going around in circles with the Sky App.  

 

 

[Boolee]

Anybody there? 

[Tom-W19]

Hi @Boolee 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Boolee . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks