Broadband speed issues

[Stingray1984]

Hi all just looking for a bit of advice I took out sky fibre max over 31 days ago It was working perfect until a couple of weeks ago my sky tv freezes or tells me from time to time I'm not connected to the Internet I run speed tests it tells me my 900mbps is running at between 150mbps and 230mbps I check the sky app and low and behold that says there are no issues  I want to leave sky broadband and go with a different provider who has been to check my property for black spots and any issues they have spoken about how to fix it they have set up an install date for my new broadband but I don't want to pay a penalty fee as the drop in speed is not my fault 

[TimmyBGood]

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@Stingray1984 wrote:

 I don't want to pay a penalty fee as the drop in speed is not my fault 

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After a cooling-off period, consumer law says you have to give the current supplier 'adequate' opportunity to attempt to remedy the situation.  They have to agree that they cannot provide the service for which you are contracted before you can leave without penalty.

[Stingray1984]

They have been in twice replaced the nano fibre cable and I have been instructed to reset the hub many times I have been a customer for 38 days my last provider I was with I had my first issue 4 years after install 

[TimmyBGood]

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@Stingray1984 wrote:

 they have set up an install date for my new broadband

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Note if this is a switch under the one-touch-switch system you will absolutely be at risk of a substantial penalty if leaving hasn't been agreed by Sky before the date arrives, and retrospective negotiation could be rather tricky as you won't be a Sky Broadband customer at that point.

[TimmyBGood]

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@Stingray1984 wrote:

They have been in twice replaced the nano fibre cable and I have been instructed to reset the hub many times

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You still need formal notification that they are lifting the contract, otherwise you are liable for the exit fee.

[Stingray1984]

That is what I'm waiting for but my initial question was basically can they charge me for leaving