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Discussion topic: Broadband speed guarantee dropping below

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Avatar for Katchapperz
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This message was authored by: Katchapperz

Message posted on ‎08 Nov 2025 01:07 PM

Broadband speed guarantee dropping below

My broadband speed dropped below the guaranteed speed 3 days in a row

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎08 Nov 2025 01:28 PM

Re: Broadband speed guarantee dropping below

Posted by a Superuser, not a Sky employee. Find out more

@Katchapperz 

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

 

Unfortunately claims cannot be made through this forum.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎08 Nov 2025 02:27 PM

Re: Broadband speed guarantee dropping below

@Katchapperz Are you seeing that value on the sky Service checker, that is all that they will go by!

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