Broadband slow

[Jackiedave]

Hi we have been having a problem with our brandband speed which is extremely slow for the last week and would like something done about it as I'm paying for speed of up to 11 gb not 2gb please could someone call or come out to fix this problem asap 

regards Mrs j Roger's 

[GD1]

@Jackiedave   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

You won't ever get 11gbps as that is simply not  someyhing anyone supplies.

BB is in mbps unless you have the Ultrafast service of 900mbps (1gbps) 

Sky won;t call you or send anyone out on the back of a forum post.