Broadband signal

[Allyo77]

So our broadband has generally been working ok in most of the house apart from 1 room where it cuts off every now and again and the speed is slower (videos lagging). We have a sky puck in that room which also disconnects occasionally. Do sky provide boosters? 

[caesarome]

@Allyo77 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.