Broadband signal keeps dropping

[FunkyPenguin]

I'm on Sky Superfast broadband using a SR203 hub. Connected to this hub I have a landline, Phillips hue hub, Hive hub and Yale smart alarm hub.

Over the last couple of weeks I've had issues where one of the devices will suddenly lose connection - ie my Yale alarm can no longer be set via the app as it says the Yale hub is offline or I can't set my thermostat via the hive app as that says the hive hub is offline. After a few minutes of waiting they will then come back online and proceed as normal. In addition if I send/receive any calls via my landline that will cause my broadband connection to drop out until the call has ended. What's even more strange as is when I receive calls via my mobile, this too can cause the broadband to drop even though I'm using a separate provider for my mobile - Tesco.

I've included my router stats below. I sense my noise margin may be the cause?

 

[Highlinder]

@FunkyPenguinWith the few hours of uptime can see there has been no drops in the connection. Could you please when you post these stats again, can you include the system uptime, this shows us the total uptime of the router and any drops can be seen.

Do you have a filter on the socket where your phone and broadband is plugged into and have you tried to change this to see if the issue goes away or do you have a filtered faceplate where you plug your broadband into?

[FunkyPenguin]

Hi it's a filtered faceplate that the broadband connects to. It's the master socket and was installed in the last couple of months - the previous owners removed the original one (it got in the way of their decorating!) so when we moved in there were no sockets at all and we had to get openreach out to fit a new one.

I've uploaded my stats again to show system uptime. If I'm understating it correctly going by the uptime time it did drop out during the early hours of this morning. And when we woke we did find that the Yale smart hub had lost connection to the router. Disconnecting the Yale hub from the router and then plugging it back in sorted it. 

 

[Highlinder · Accepted solution]

@FunkyPenguinThere has been a round of firmware updates going on. I had one on Saturday night or Sunday morning early hours which is normal for firmware updates.