Broadband shocking for weeks

[jc188]

The broadband in the house is terrible- we have reset the router & extender devices & no luck - to download anything on sky box it's taking ages - the images on sky and apps are blurry! Internet searches on phones are impossible it's a total disaster 

[jamesn123]

@jc188 

Have you ran the line test in the My Sky app?

[jc188]

Yes it's says there are no issues and there are countless issues - I am having to respond via 5G as the internet is so poor it won't load the page 

[jamesn123]

@jc188 

Which Sky hub and package do you have

[jc188]

Sky hub 4.2 & sky booster 4- sky full fibre 150

[jamesn123]

@jc188 

Can you please post your router stats

[jc188]

152mb/s

i work in IT Networking and have carried out all the checks - there is either an issue in the area or the equipment as it has been like this for weeks & is impacting service, a service I am paying for to function fully not partially on a good day 

[jc188]

Is there any update?

[jamesn123]

@jc188 

You never posted your router stats ?

[jc188]

What stats do you need? I sent the Mb/s already - the service is shocking- to update an app is taking over 2 minutes!