Broadband shield

[Lynn1231]

When I try to access the broadband shield

it states that I do not have broadband.  However I do and I am connected to it.  When I use the chat bot and it asks me to choose which item the broadband doesn't have a number underneath it just says null. 

[jamesn123]

Hi @Lynn1231 

Have you previously linked your Sky ID to your Broadband account number? You would need to do this before you can manage things like your Sky Shield.

[Lynn1231]

How do I do that? It know if it is connected? 

[jamesn123]

@Lynn1231 

https://www.sky.com/help/articles/sky-id-start-new-t1