Broadband shield selection issue

[KTLK]

Hi I have problems with certain websites loading and noted this may be down to broadband shield. I never changed this when became a new broadband customer. I can access the section in my soo but I have no  age restriction options within to selected from. It is showing as permanently active and the inactive selection with time range is greyed out so I can't select this. I have signed into My Sky via browser and the App, neither of which provide access to the options. I have no "outstanding orders" to my product either which is what help suggests may be causing it.

Does anyone know how this can be resolved or do I need to call Sky and spend ages on the phone.

Thanks 

[Tom-W19]

Hi @KTLK 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.