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Discussion topic: Broadband setup

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This message was authored by: Kasie2

Message posted on ‎05 Jun 2025 05:13 PM

Broadband setup

I'm trying to set up my broadband, I do not have a home phone, do I need a home phone to connect my broadband because it isn't working 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎05 Jun 2025 05:14 PM

Re: Broadband setup

Posted by a Superuser, not a Sky employee. Find out more

@Kasie2  Have you been given an activation date?   If so when is it?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: JimM1

Message posted on ‎05 Jun 2025 05:21 PM

Re: Broadband setup

@Kasie2 And you do not need to connect a phone to work, but the hub does need to be connected the correct way. Electronic version of hub setup below, if you do use and it is the best to use yes i have a phone as shows all options but just ignore the part about plugging in the phone.

 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

 

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