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Discussion topic: Broadband renewal

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Nigelb1972
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Broadband renewal

‎31 Jan 2025 12:48 PM

Does anyone have the phone number for the renewals/retention team please? My broadband contract is due and online is pushing me to a gig connection which is way more than we need...

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Doc5907
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Re: Broadband renewal

‎31 Jan 2025 01:35 PM - last edited: ‎31 Jan 2025 01:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nigelb1972 

There isn't a specific number for retentions but one possibility is to use Sky's messaging service to negotiate new contracts linked below. It shows as cancelling Sky but you can use this service to renegotiate your Sky TV package.


https://www.sky.com/help/articles/cancel-sky-tv

Scroll down to 'Still need a hand' and click on 'yes, I need help' which will bring up a message us option

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband

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