Having issues with broadband dropping out of an evening regularly, usually about 9pm onwards We have Sky router and all sky online tests show it's fine, once it gets back up! Despite these checks the broadband still drops out. No issue with WiFi, just Broadband fails.
Posted by a Superuser, not a Sky employee. Find out more
@Crash1t If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.
For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
