Broadband purchase problem

[Patryk2]

I would like to buy a broadband from the website but when it comes to giving address details I see info that the email address is associated with another account. I am a new customer but I already have the account at sky.com

I don't have sky ID and never bought any product from sky before

Is there any way to buy it online?

[caesarome]

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@Patryk2 wrote:

I am a new customer but I already have the account at sky.com

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If you are not a Sky customer then how is it you already have an account, have you created it to try and order broadband ?

[SKY1992bf]

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@Patryk2 wrote:

I would like to buy a broadband from the website but when it comes to giving address details I see info that the email address is associated with another account. I am a new customer but I already have the account at sky.com

I don't have sky ID and never bought any product from sky before

Is there any way to buy it online?

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@Patryk2  you need to unlink the email address from the sky account you already have 

then sign up as a new customer without being logged into an existing account 

[Patryk2]

I created the account to order broadband but I had a problem anyway

[Patryk2]

I cannot delete the email address from account without providing another one. This is my only email address 

[JimM1]

@Patryk2 Then the best option may be to call sky and place the order with them telling them you created that account to do so and you stuffed it up!

[caesarome]

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@Patryk2 wrote:

I created the account to order broadband but I had a problem anyway

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You went about this the wrong way around as you create the account during the order process and not before.

You will either need to use a different email address or remove it from this ID you have setup which should then allow you to use it when placing the order.