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Discussion topic: Broadband problems

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Ladylovegood
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This message was authored by Ladylovegood This message was authored by: Ladylovegood

Broadband problems

‎03 Oct 2023 06:11 PM

So we are having problems with our internet it keeps disconnecting or not working 

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband problems

‎03 Oct 2023 06:23 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ladylovegood 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Ladylovegood
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This message was authored by Ladylovegood This message was authored by: Ladylovegood

Re: Broadband problems

‎03 Oct 2023 06:33 PM

He do I do that? When I run the test my broadband in the app it says it's good but the internet isn't connecting to anything or working

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband problems

‎05 Oct 2023 08:50 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ladylovegood 

The link below explains how

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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