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Discussion topic: No internet

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Sumsum
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This message was authored by Sumsum This message was authored by: Sumsum

No internet

‎04 Oct 2023 10:15 PM

Why does my devices show connected to WiFi bit no Internet. I can get this several times a day and have to restart devices and mess about until I get internet
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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No internet

‎05 Oct 2023 08:38 AM

Posted by a Superuser, not a Sky employee. Find out more
@Sumsum wrote:
Why does my devices show connected to WiFi bit no Internet. 

WiFi is not internet: if the router (Hub) is working but the external broadband connection has dropped then you'll see those symptoms.

 

You'll need to log a fault with Sky for Openreach attention.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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