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Discussion topic: Broadband problem

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This message was authored by: DK10

Message posted on ‎25 Apr 2024 03:54 PM

Broadband problem

Hi, we lost our broadband connection yesterday so last night I done the online checker with yourselves and the result found there was no broadband so I followed the steps and it came back on but it's done the same thing today, is the router faulty or breaking down intermittently? 
thank you 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎25 Apr 2024 03:56 PM

Re: Broadband problem

Posted by a Superuser, not a Sky employee. Find out more

@DK10 

 

What area are you in ?

 

Are you able to post your router stats?

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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