Broadband poor servce

[Ahmed01]

Whs is braodband service so poor and imposssible to talk to anybody? Does any one have any ida?

[cookiemonsteruk]

@Ahmed01 

In what way poor

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Ahmed01]

Broad band connection has been extremly poor connection for last few days,

Stats

[cookiemonsteruk]

@Ahmed01 

The speeds are as fast as you can get.

The system has only been up 3 hours so its hard to see if the line is dropping .If the line is dropping then its probably best not to reboot the hub so me can see it

[Ahmed01]

The issue has  been like this for few days, although all LED are Lit and the wireless status is OK, but the connection drops or slows down so mush that host times out. I still get the issue . The only site that works without interpertation is conection to community site

[cookiemonsteruk]

@Ahmed01 

What device/devices is this happening on ?

Are they in the same room as the router?

[Ahmed01]

It is happening to laptops, smart phones which are in different locations. Even the unit closest to router have this problem 

Note: This problem has occured recently so not likely to be signal issue.

[cookiemonsteruk]

@Ahmed01 

It could be that devices in other rooms are connecting to the 2.4ghz wifi. This would be more prone to interference from other ssids close to you.  You could try seperating 2.4 and 5ghz wifi and allocating as many devices to 5ghz to see if this helps

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

Also can you ethernet any devices

[Ahmed01]

How do u change the individual equioment e,g, Laptop, smart phone etc..

[cookiemonsteruk]

@Ahmed01 

Once seperated you will have two ssid's. The original one is now 2.4ghz and the one ending -5g is 5ghz. Go to the individual devices and pick which of the 2 you want to use. In this situation try everything on -5g to see if it stabilises

[Ahmed01]

Ok, I have shange one laptop and one smart phone to 5gz. will work with this and see if this is better.

[Loutat89]

Mine has been the same and I can't get any help when ringing sky. Iv done everything they have asked me to do. My children can't play their online games on Xbox/ PlayStation as it keeps saying can't find internet connection! A lot of the time we are using our mobile data as our phones aren't connecting either. Paying a big sky bill every month for a very poor service!

[TimmyBGood]

@Loutat89 

Best to start your own thread, and post your Hub Stats there as @cookiemonsteruk indicated above.  Broadband is delivered down individual connections to every property from local distribution points, so unless there's a failure far upstream (or you happen to live next door to @Ahmed01) it's not likely to be the same cause.

[Ahmed01]

I get following screen when i run speed test, being getting this for lat few days

 However when i look at service status 

Although I am connecting but overall it seems slow.

What do the tewo contradicting statment mean ?

[Ahmed01]

Now I get this.

Why does Sky not provide any info as how long this will last etc..