Broadband outage

[Badwolf1]

no connection to internet.   I call sky and get stuck in a robot voiced loop. Then sends me a link to help troubleshoot problem.    As I said I have no connection to internet so therefore cannot open link!  What do I do now? 

[peter-marlow+1966]

Ring again, when they  say they sent  you  a  link , would  you  like  to  use  it  say  no , you will then go through  your  account  information, and get to talk  to  an advisor